Terms of Service

By accessing or using Gasflow (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users, including businesses, distributors, retailers, and team members.

Gasflow is a cloud-based LPG business management platform that provides tools for sales management, inventory tracking, customer management, financial reporting, and team collaboration. The Service is provided on a subscription basis with various pricing tiers.

3.1 Account Creation

• You must provide accurate and complete information during registration
• You must be at least 18 years old to create an account
• You are responsible for maintaining the confidentiality of your password
• One account per business entity is permitted

3.2 Account Security

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use or security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.1 Pricing Plans

• Free plan for testing, usable indefinitely with no payment details required, subject to the usage limits described on our pricing page
• Self-serve paid plans (Retail, Retail + Delivery, Distribution) billed monthly or yearly, each scoped per branch
• Custom plans (a base plan plus extra branches, usage, or feature modules) and Enterprise/License arrangements, including a one-time license fee plus a recurring hosting fee as an alternative to monthly/yearly billing, are available by contacting our sales team
• Prices are listed in Pakistani Rupees (PKR)
• All prices are exclusive of applicable taxes

4.2 Payment Terms

• Payment is made via bank transfer - submit your payment reference and proof through your account
• Our team manually verifies each payment before activating or renewing your subscription
• No card details are collected and nothing is auto-charged - each billing cycle requires a new invoice you actively pay
• Renewal invoices are issued ahead of your plan's expiry date; if unpaid, your account reverts to the Free plan after a short grace period

4.3 Price Changes

We reserve the right to modify subscription prices with 30 days' advance notice. Price changes will not affect your current billing cycle.

5.1 Free Plan

New users can create a Free plan account with no time limit and no payment details required. Every paid plan is backed by a 30-day money-back guarantee - see our Refund Policy for details.

5.2 Cancellation

• You may cancel a paid plan at any time from your account settings, cancelling schedules a move to the Free plan at the end of your current paid period (or immediately, if that period has already ended)
• No refunds for partial months or unused portions of the service, outside the 30-day money-back guarantee on a first subscription, see our Refund Policy
• Cancelling never deletes your business data: your branch simply reverts to the Free plan's terms, and you keep full, indefinite access to everything you've already recorded: you're just subject to the Free plan's limits for anything new you add going forward

You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Upload malicious code or viruses
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Share your account credentials with others
• Resell or redistribute the Service without permission
• Use automated systems to extract data (scraping)

7.1 Your Data

You retain all ownership rights to the data you input into Gasflow. We do not claim ownership of your business data, customer information, or any content you create using the Service.

7.2 Data Backup

While we perform regular automated backups, you are responsible for maintaining your own backups of critical data. We recommend regularly exporting your data.

8.1 Uptime

We aim for 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

8.2 Support

• Email support: [email protected]
• Phone support: +92 315 5913409 (business hours)
• Response times vary by subscription tier
• Retail + Delivery, Distribution, and Enterprise/License customers receive priority support

The Service, including all software, features, and content (excluding your data), is owned by Gasflow and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

These Terms shall be governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Lahore, Punjab, Pakistan.

For questions about these Terms, please contact us: