Refund Policy

At Gasflow, we want you to be completely satisfied with our service. This Refund Policy explains the circumstances under which refunds may be issued and the process for requesting a refund.

2.1 Free Plan

Our Free plan allows you to test Gasflow with limited features at no cost, with no time limit and no payment details required. Use it for as long as you like to evaluate whether the platform meets your needs before upgrading to a paid plan.

2.2 Paid Plan Activation

Gasflow does not run paid-plan trials or auto-charge your card. When you purchase a paid plan, you submit payment via bank transfer and our team manually verifies and activates your subscription - you're only charged for the plan you actually pay for, and nothing renews automatically without a new invoice being issued.

3.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers to any paid plan, Retail, Retail + Delivery, Distribution, a Custom plan, or an Enterprise/License arrangement. If you are not satisfied with the service within the first 30 days of your initial subscription, you may request a full refund.

Conditions:

• Applies only to your first paid subscription
• Request must be made within 30 days of the initial payment
• Does not apply to renewals or plan upgrades
• Account must not have violated our Terms of Service

3.2 Service Outage Refunds

If our service experiences extended downtime (more than 48 consecutive hours) due to technical issues on our end, you may be eligible for a prorated refund or account credit for the affected period.

Refunds will NOT be issued in the following cases:

To request a refund, follow these steps:

6.1 Processing Time

Once approved, refunds will be processed within 5–10 business days. Since Gasflow accepts payment by bank transfer only (we never collect card details), your refund is issued as a bank transfer back to the same account the original payment came from.

6.2 Bank Processing

Your bank may take additional time (3–7 business days) to reflect the transfer in your account. Total time from approval to receiving funds may be 2–3 weeks.

6.3 Account Credit Alternative

In some cases, we may offer account credit instead of a monetary refund. This credit can be used toward future subscription payments or plan upgrades.

You can cancel your subscription at any time from your account settings without needing to contact support.

We strongly discourage initiating chargebacks through your bank without first contacting us. Chargebacks may result in immediate account suspension and can complicate the resolution process.

If you believe there was an unauthorized or incorrect charge, please contact us at [email protected] immediately so we can investigate and resolve the issue.

If you have questions about our Refund Policy or need assistance: